<aside>
💡 About this page:
Here is our agreement for how we resolve conflicts in RnDAO
To change this agreement, refer to: Decision-making
</aside>
Conflict can range from normal and even healthy to outright destructive, what makes the difference is how we deal with it.
We identify primarily two types of conflict:
- Work-related conflicts: when our work priorities are in conflict (e.g. two parties want to use a limited resource for different purposes).
- Interpersonal conflicts: when two people are in conflict (e.g. one feels the other has been disrespectful).
Although both types are often intertwined, we can generally resolve work conflicts using our Decision-making process. However, interpersonal conflict also has an important trust and emotional component that requires a different approach (see below Tips to Handle Conflict ).
Conflict Resolution Approaches
Ideally, a conflict should be resolved with a simple conversation. But sometimes escalation is needed. Using too heavy an approach for a light conflict is likely to escalate the conflict, that's why we encourage everyone to try to resolve conflict in the following order:
- Feedback / coaching: If you have the conflict, provide feedback (see Non Violent Communication) in private to the person/group with whom you have the conflict. Or if someone mentions a problem they have with somebody else, check whether they're comfortable providing feedback to the person or group and if needed, invite them to speak with a coach or offer support in helping them write / plan how to give feedback if you're happy coaching them directly.
- Mediation: if a conflict has escalated to the point the parties are struggling to resolve it between them, call upon a neutral third party to facilitate the conversation. It is essential that the mediator focuses on facilitating the conversation and avoids taking sides.
- Arbitration: when ****a conflict has escalated to the point that mediation is no longer viable (i.e. the parties are unable to resolve the conflict despite mediation), we can escalate to having a third party decide on the outcome. The current way to do that is for the community to decide using our Decision-making process.
List of conflict coaches / mediators in RnDAO:
Conflict resolution volunteers
Tips to Handle Conflict
First it's important to understand where someone is at on a scale between: