The panel featured three speakers with expertise in sensemaking:
- Dave Snowden, who has a background in philosophy, physics, anthropology and has designed sensemaking systems, including for the Singapore government and counterterrorism efforts
- Kaitlin Beegle, head of protocol governance at the Filecoin Foundation, who works on sensemaking in decentralized tech organization
- Antoine Vergne from Missions Publiques agency, who organizes European citizens' assemblies combining randomly selected citizens and topics of public policy to make recommendations to decision makers
On defining sensemaking:
Dave Snowden:
- There are five established schools of sensemaking in the literature, with different perspectives
- Dave's approach is "naturalizing sensemaking" - making sense of the world so you can act in it, rooted in the natural sciences
- You never have all the information to make a fully rational decision, but need to know what types of decisions you can make based on what you do know
- Example: people only see what they expect to see (inattentional blindness), invalidating many corporate decision support methods
Kaitlin Beegle:
- Sensemaking is a design question, localized to specific problem spaces
- In decentralized orgs, cultural assumptions, operational motivations, and diffusion of responsibility are stumbling blocks to sensemaking
- Need to understand who will be empowered to facilitate conversations and get alignment to enable distributed sensemaking
Antoine Vergne:
- Citizens' assemblies are a tool for sensemaking, connecting cognitive diversity (via random selection), procedural fairness (via facilitated discussion), and human nature as a social species
- Polls show 90%+ of participants change opinions and would change behavior after such a process
- Democracy and sensemaking are not just decision-making tools but a culture and way of life
Some of the stories they shared: