Summary

High Level Observations

1. Users use MWW with others who already know how the platform work. Users are less likely to use MWW with a guest due to the effort it takes for guests to sign up or learn how to use the product.
2. Users are used to a specific flows when creating a group meeting and deviating from that can cause momentary confusion

Specific Items

1. Move role column to calendar connection column
2. Change copy of calendar connection to something to do with availability of calendar
3. Move add a new member button to the top by schedule button
4. Remove required column from contact management page
5. Altering or deciding which scheduling version we will move forward with
6. Adding a where to the scheduling screen

Main Insights

• All said they would use it in their daily life. M said he wouldn’t use it with people who aren’t familiar with product because of the process of creating a wallet. T said the more people that use it the more valuable it would be to him & suggested making it an activity hub
  • Action item - review process for guests, ask participants how they’ve sent links to guests, possibly prioritizing another way to login to an account, possibly adding calendar element so it is like a hub
  • how to show that creating a group is saving time and used repeatedly
• All had confusion about the difference between creating a group and scheduling a meeting (participants weren’t separating the tasks in their heads and assumed they were making a group meeting and creating a group with the create a group flow instead of creating a group that will be used repeatedly and then creating a meeting)
  • Action item - explain the distinction between creating a group and scheduling a meeting OR explaining the steps OR create the option to schedule a meeting and create a group in the same flow
  • possibly offering scheduling a meeting and then creating a group with the ppl who were invited
• 2/3 were confused about calendar connection column and assumed that having a connected calendar meant the individual accepted the invite to the group
  • Action item - explain/distinguish calendar connection from accepting into group OR get rid of column and have something showing only when a team members calendar isn’t connected
  • say something about availability, possibly moving role over 1
• 2/3 confused about what required column meant and both wondered if required/optional can change week to week
  • Action item - clarity of what required means and what the symbols mean
  • remove and only have in process of scheduling meeting
• 2/3 users liked option B over A because of the distinction between the two options
  • Action item - decide which version to use, maybe ask more people?
• All participants looked at the top for a button to “add a member”
  • Action item - changing placement of add new member button for easier access? (this could depend on how often members are being added)